Context
- Industry: Healthcare SaaS
- Region: Jordan & regional clinics
- Timeline: 16-week delivery window after discovery
- Stack: PERN-style web app, role-based access, audit logging, reporting exports
Healthcare SaaS · Jordan / MENA
Patient Workflow Platform
Replaced fragmented intake, scheduling, and reporting tools with a single custom operations platform for a regional healthcare SaaS provider—zero-downtime cutover and audit-ready access controls.
43% faster intake cycle
Outcomes
- Unified intake → scheduling → reporting in one staff-facing workflow
- 43% faster patient intake cycle vs. prior tool chain (client-measured)
- Zero-downtime migration weekend with rollback plan rehearsed
- Audit-ready role permissions and activity trails for compliance reviews
How we delivered
Approach
- Mapped existing tools and failure points with clinic operations leads
- Shipped a thin vertical slice first (intake + schedule), then reporting
- Parallel-run period against legacy systems before hard cutover
- Handoff runbooks for admins and a 30-day hypercare window
Client name withheld under NDA. Metrics come from the engagement’s own measurement window; we walk through methodology on discovery calls rather than publishing unverifiable logos.